How To: Perform an attended transfer using the SecureVoIP App
Matthew Atkinson
Last Update et år siden
One often asked question is how to perform an attended transfer using our Softphone App. So when you are on a call you can then call somebody else, speak to them and then transfer the first call to the 2nd party.
Here are the steps on how you can do this:
Step 1: First make (or receive your call) from the main Dialer screen
Step 2: When the call is in-progress click the + icon in the bottom right corner. This will take you back to the main dialer screen to place your 2nd outgoing call and put your first caller on hold.
Step 3: When the 2nd call is established you will see a Swap button which allows you to switch between the 2 calls placing the other caller on hold when you swap away from that call. To perform the attended transfer click on the triple dots icon [ . . . ] in the bottom left corner.
Step 4: You will now see an options menu popup. You should select the 'Transfer' option from the drop-down list.
Step 5: From the selected drop-down list select the party you wish to transfer the call to. If you have just 2 parties on this call then there should be just 1 option. If you had more calls in-progress then there will be multiple options. As soon as you select the person to transfer to the call will be disconnected from your phone and the 2 parties will be connected together and the attended transfer will be completed.
