Fanvil Auto Provisioning Guide

Hardware setup:

When opening your Fanvil phone box,
you’ll find the Fanvil main phone, one handset cord, one handset, one phone stand and one Ethernet cable. Flip the Fanvil phone machine over and attach the stand to the back slots above the cable ports. With the handset cable, attach the larger end into the port with the phone icon in the Fanvil machine and the smaller end into the handset.

With the Ethernet cable, plug one end into the Internet slot (as displayed in picture below) and the other end into your internet modem or router. Once you’ve completed these steps, your phone should power on and display a welcome message.

Adding a phone to the Hero portal:

Go into your Tel2 account and select ‘Voice’. From there, select the side bar
option ‘Phones’. Here, you can add your new Fanvil phone. Select the type of Fanvil phone you purchased from the drop menu.

Now, enter the MAC address that is located on the back of your Fanvil phone.
Enter a description to identify the phone line by. Optionally, you can also set a VLAN ID but this is not required. 

Depending on the Fanvil you purchased, you may have multiple
phone lines to create. When setting up your first line, select a phone number in the Account 1 section.

Our configuration tool also allows to setup other features on your spare line keys (Side keys & Function keys) such as speed dials, voicemail buttons, pickup, transfer and more. 

Details of these other features are outside the scope of this user guide.

(Marked information will be required in later steps of user guide for Auto provisioning)

Next you need to learn the IP address of
your Fanvil phone. To find this, enter the menu, then select Status. The option labelled ‘IPv4’ contains the IP address of your phone.

Use this IP address and enter it into your
web browser. From here you should be redirected to a login page for Fanvil. Enter ‘admin’ for both the user and password sections.

Once logged in, go to Upgrade tab, enter
upgrade server address ‘fanvil.securevoip.co.uk’ and press Apply. 

Then go to Auto Provision tab, Enter Configuration File Encryption Key (Unique for every account). 

After that, Click on 'Static Provisioning Server' and enter Server address: ‘fanvil.securevoip.co.uk’

Config File Name: $mac.xml 

Protocol type: HTTP 

Update Mode: Update after reboot 

(You will find this information in your web portal – Scroll up to marked image on the guide)

Press Apply at the bottom of the options and
once the page has reloaded, press ‘AutoProvision now’. 

Next, Reboot your phone, and it should get registered after phone comes back on.

Once finished, your Fanvil handset will be ready to use. If you need to make any changes to your phone then you can edit your settings back in our web portal and reboot your phone to download these changes.